Services

If you're interested in keeping us around after you're finished with our DevOps Accelerator program, we suggest a quarterly retainer that covers 3 months (120+ hours) that will enable us to continue to consult and support you.

This would include:

• Slack support via shared channels
• Zoom pair programming sessions
• Project management with direct Jira access
• Weekly status check-ins (for 120+ hour retainers)

Typical tasks include:

• Patch and update services (e.g. kubernetes and associated services)
• Keep infrastructure code current (terraform modules, helm charts)
• Support major version upgrades of Helm and Terraform
• Implement new infrastructure components, monitors, or environments
• Assist with triaging incidents and remediations
• Optimize performance and cloud spend

Delivery

How we use the retainer is entirely up to you. We'll suggest tasks as they come up and add them to the backlog. We'll prioritize the work together with you on our check-in calls.

Tasks (and projects) are typically assessed by how much time we want to invest in them. We are happy to collaborate with you to help figure out the best use of our time, but we generally don't guarantee estimates and deadlines as part of ongoing support. This is why we recommend instead to timebox requests, that way you can stay informed if something takes longer than you had expected. It also gives the engineer(s) the ability to quickly communicate if the requested task is going to take shorter or longer than expected.

Billing

Our standard quarterly retainer size is 120 hours. You can expect to be provided with detailed billing reports and have direct communication with us every step of the way. We invoice retainers in advance of services under Net-30 terms. Additional retainers can be purchased at any time with written approval. In other words, any time you want to guarantee more bandwidth with us, all we need is an email approval.

Unfortunately, we're not able to take on small engagements. You can, however, join us every single week for 100% free “Office Hours”—where we seek to answer your questions. Just register for an invitation.

We hold our “Office Hours” every Wednesday at 11:30 am PT via Zoom. We're typically 30+ people on the call and all skill levels are welcome.

Checkout our past recordings on YouTube or subscribe to our Podcast.

We help companies own their infrastructure in record time by building it together with your team and then showing them the ropes. We stick around for as long as it takes for you to become successful.

Our SweetOps™ process eliminates the guesswork so you get everything you need for a successful cloud migration from the bottom up.

• We Build Your Infrastructure. We implement everything you need from your cloud platform using Infrastructure as Code.
  
• You Own It. You achieve it in just a few months. We show you how to ride it along the way.
  
• You Drive It. Customize everything or anything you want. It's your infrastructure.

You get a predictable outcome that is delivered on time and within budget.

There are no long term commitments. No license fees. No strings attached.

Plus, we stick around for as long as you need our help.

Sounds like pretty good deal, right?

All services are rendered on a remote basis. On a case by case basis, we can arrange occasional on-site meetings and handoffs.

We offer all of our customers’ ongoing support for as long as they need it. Choose what's right for you.

• We provide free weekly support via our “Office Hours” webinars every Wednesday at 11:30 am PST. These calls last one hour and we'll answer as many of your questions as we can.
  
• We also provide optional support retainers which include a fixed block of hours that go towards maintenance and support. You'll have direct access to our team via a shared Slack channel in addition to the ability to schedule one-on-one calls via Zoom.

We'll deliver the end-to-end solution you've seen in all of our demos. It will be preconfigured for your environments under your AWS accounts. We'll create new GitHub repos that will contain all the infrastructure code you need.

Along the way, we'll show you the ropes and how to operate it. In the long run, you'll be responsible for operating it but we'll stick around for as long as you need our help.

We provide entirely optional ongoing support for customers who've gone through our DevOps Accelerator.

By in large, most of our customers take over the day to day management of their infrastructure.

We're here though to help out anywhere you need it.

We do not provide 24×7 “on-call” (aka PagerDuty) support.

The short answer is “no”. As a DevOps Accelerator, one of the missions is to empower our customers to take over everything once we’re done. However, we don't expect this to happen overnight, so we'll stick around as long as you need our help.

Cloud Posse does offer documentation as part of the engagements but the audience is for experienced developers, so if different documentation is required, these can be created upon request.

“Rising tide floats all boats”

After working with so many startups over the years, it became very apparent that a lot of what tech companies need is repeatable. Also, figuring out how to get all the Open Source components working together was always a big challenge.

As consultants, we needed to find a way to consistently deliver the results our customers expect. Starting from scratch is simply not feasible if we want to scale our business.

Therefore we decided to use an Open Source business model whereby all reusable pieces of infrastructure code are released on our GitHub under the permissive Apache 2 software license. This ensures that we can continue to iterate on everything we develop for our customers. Everyone wins.

1. Based Open Source. Everything we do is available for free today on our GitHub. This is our proof we know what we're talking about. “What You See is What You Get” – no other company can provide such a comprehensive solution based on Open Source.
   
   
2. Free Weekly Office Hours Our commitment to helping others is in our DNA. We want to make sure you get the maximum value out of your investment.
   
   
3. Massive Community Adoption ensures our projects get regular updates and bug fixes.