Toil is repetitive, manual, automatable work that scales linearly with service growth. SRE teams actively measure and reduce toil to free engineering time for projects that eliminate future toil.
Teams keep telling themselves infrastructure is simple. 'It's just Terraform.' 'A contractor can clean it up.' Here's what those assumptions actually cost.
There's an anxiety running through services businesses about AI. They have it backwards. When the busywork disappears, what's left is the part that actually matters.
AI is expanding the possibility space faster than we can build. Traditional metrics can't capture what's happening. Here's a new way to think about it.
AI leveled the playing field. You don't need vendor platforms anymore. Here's what real infrastructure ownership looks like and why it's your strategic advantage.
Generative AI doesn't replace infrastructure as code—it supercharges it. Here's why IaC is the perfect foundation for agentic development.