On-Demand Support & Advisory

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Move Faster. Stay Unblocked.

On-Demand Support & Advisory

Get expert DevOps support from Cloud Posse. Whether you need troubleshooting, architectural guidance, or hands-on assistance, we've got you covered. All options are à la carte and can be combined.

Flexible Support

Flexible support when you need it

Key benefitTakes Work Off Your Plate

Flexible implementation support as you need it

Hands-on Scheduled Support

Troubleshooting & Bug Fixes

Custom Development

Takes Work Off Your Plate

No Recurring Fees (Prepaid)

Pay Only When Needed

No commitment required

Essential Support

Affordable Knowledge Base Forum

Key benefitDirect Line to Cloud Posse

Affordable Support for DIY Teams

2x Weekly Shared Workshops

Knowledge Base Forum

General Questions & Advice

Direct Line to Cloud Posse

Predictable Costs

10% Annual Discount

No commitment required

Platform Advisory

Trusted advisory subscription for platform teams

Key benefitDe-risk Complex Migrations

Expert Guidance on Architecture & Migrations

Slack & Zoom with Cloud Posse

Architecture & Migration Guidance

Governance & Compliance Advisory

De-risk Complex Migrations

Accelerate Platform Delivery

Simplify Audits & Compliance

No commitment required

(Not sure what you need? Book a free consultation)

Trusted by

“The weekly support calls were incredibly helpful. They kept us unblocked and spared us hours of research and second-guessing.”

Cyrus Dukart

Vibrant Planet

Not Sure?Try Free Consultation.

These Teams Launched Faster Using Our Architecture

	Flexible Support Get Support	Essential Support Get Support	Platform Advisory Get Support

	Flexible Support	Essential Support	Platform Advisory
Overview
Who it's for	For teams who need expert engineering time for hands-on implementation. i Need it done yesterday? Skip the hiring delays and unreliable contractors—get work done by the engineers who built your system and know it best.	For self-service teams who want to stay unblocked and save time. i Why spend a day stuck Googling (and arguing with ChatGPT) when you can get answers in minutes from Cloud Posse? Stay unblocked, save time, ship faster.	For teams where delays, mistakes, or failed migrations would cost big. i When everything’s on the line—audits, migrations, exec reviews—you can’t afford mistakes. Get priority access to senior Cloud Posse engineers who’ve seen it all and can help you move fast and safely.
Delivery Model	Scheduled Hands-on Engineering & Development i The fastest way to get work done by the engineers who built your system—bug fixes, upgrades, Atmos enhancements, improvements to our open source components, custom development, new components, and integration work.	Async Guidance (Workshops & GitHub Discussions) i For when your team can do the work—you just need to be pointed in the right direction to save time and avoid missteps.	Direct Access to Senior Engineers (Slack + Zoom) i When you’re in a pinch, the clock is ticking, and leadership is watching—private access to senior Cloud Posse engineers helps you move forward with clarity and confidence.
Response Time (SLA)	Scheduled Availability i Planning typically begins the same day you make the request.	2 Business Days i Covers up to 1 request/day or 30/month. This is the minimum you can expect—we often respond faster.	Same-Day Response i Guaranteed 4-hour SLA for high-impact issues. When continuity, compliance, or delivery is on the line—you get answers, fast.
Hours Included	Prepaid hours i Used for coding, reviews, calls, docs	No hourly limits i Ask technical questions or seek strategic advice in our forum. (Note: bug fixes, custom dev, feature requests, and incident response are not included.)	Unmetered Slack & Zoom Access + 10 hrs/month Flexible Support i Private Slack access to senior Cloud Posse engineers (unmetered). Zoom calls scheduled ad-hoc as needed. Includes 10 hrs/month of Flexible Support (prepaid engineering hours, as defined in our terms). SLA governs response time, not quantity of requests.
Communication Channels
Slack Connect	Project Coordination Only i Slack Connect Channel (during biz hours) is used for coordination of scheduled support. Real-time support is only available with Platform Advisory services.	Not included	On-demand Access to Cloud Posse Engineers i Direct access to Cloud Posse's staff-to-principal-level engineers via private Slack Connect channels. Get answers, advice, and guidance when you need it—without waiting for workshops or scheduling.
Zoom Calls	Scheduled Calls i Book one-off calls for pair programming, debugging, and hands-on engineering assistance. Recurring or standing calls are not included.	2x Weekly Shared Workshops i Join twice-weekly live Q&A sessions with Cloud Posse engineers to ask questions and workshop challenges. Calls are held via Zoom, recorded, and shared with all active workshop customers.	On-Demand & Recurring Calls i Book ad-hoc Zoom sessions for architecture reviews, migration planning, compliance discussions, or to participate in your internal team/stakeholder meetings. Availability subject to mutual scheduling.
GitHub Discussions	Not included	Prioritized Replies	Prioritized Replies i Or use Slack for private real-time support
Support Features
Questions & Answers	Scheduled Calls i Ask technical questions or seek strategic advice with scheduled calls	Q&A Forum i Ask technical questions about our reference architecture, components, modules, or common implementation patterns in our public GitHub Discussions forum.	Slack & Scheduled Calls i Ask technical questions or seek strategic advice via private Slack channels and scheduled calls
Bug Fixes	Scheduled and scoped i Bugs must be reproducible by Cloud Posse or the client	Not included i Use Flexible Support for this	With Flexible Support i Platform Advisory includes 10 hours of Flexible Support per month
PR Reviews	Scheduled Reviews	Not included i Use Flexible Support for this	With Flexible Support i Platform Advisory includes 10 hours of Flexible Support per month
Hands-on Development	Included in scoped work	Not included i Use Flexible Support for this	With Flexible Support i Platform Advisory includes 10 hours of Flexible Support per month
Terms & Commitments
Confidentiality	Private Channels for Coordination i Request scheduled support in private Slack Channels, and scheduled Zoom Meetings	Public Channels i Get support in public GitHub Discussions and shared Customer Workshops. Slack support is not included.	Private Channels i Private Slack Channels for on demand , Zoom Meetings
Scheduling	Business Hours	Fixed Schedule i Shared workshops are held every Wednesday, Thursday	Business Hours
Availability	M-F, 9am ET – 5pm PT i Our team operates during normal U.S. business hours. For your convenience, all times are shown in your local timezone.	M-F, 9am ET – 5pm PT i Our team operates during normal U.S. business hours. For your convenience, all times are shown in your local timezone.	M-F, 9am ET – 5pm PT i Our team operates during normal U.S. business hours with a 4h SLA. For your convenience, all times are shown in your local timezone.

Frequently Asked Questions

Got Questions? Let's Fix That.

Not sure what you're getting, what it costs, or how this actually works? Let's make it obvious.

What if we just need some help?

We’re here to get you unstuck. That’s what our support is for. To ensure we deliver high-impact results, we focus on customers using our reference architecture or Atmos—our open-source framework that ties it all together.

This lets us provide consistent, high-quality support across CI/CD pipelines, Terraform infrastructure, observability tooling, and AWS platforms. Not sure if we're the right fit? Book a quick call—we'll help you figure it out.

Can we get support just for Atmos?

Absolutely. Atmos is our open-source framework—and we’re all in on it. You can get support to adopt it, migrate your existing Terraform into it, refactor your stacks for scale, or extend the core functionality to fit your needs.

We also provide enterprise architecture guidance for teams rolling out Atmos across multiple environments. Whether you’re using our components or your own, Atmos gives you the structure—and we’ll help you make it yours.

And if there’s something you wish Atmos could do, let us help you build it. Most of what’s in Atmos today was funded by customers like you—solving real problems, at real scale.

Can you help us with your Terraform Modules?

Absolutely—our support was built for that. Our modules are designed to work together as part of our reference architecture and are orchestrated using our atmos tooling.

We have a proven, repeatable process that’s fully open source and used across dozens of production environments. If you’re using our modules within that system, we can provide expert support. If you’re managing them differently—say, with terragrunt—we may be able to help you migrate, but we only offer support for Atmos-based deployments.

What kind of support do I get?

We offer three levels of support depending on how hands-on you need us to be. Essential Support gives you priority responses, access to weekly customer workshops, and help via GitHub Discussions. Flexible Support provides scheduled, hands-on help with bug fixes, PR reviews, and engineering guidance. Platform Advisory is our premium tier—ideal for platform teams who want direct Slack access and strategic guidance.

Every option is designed for teams who’ve adopted our reference architecture and tools. If you’re using our system, we’ve got your back.

Getting Started

Not sure which option is right for you?

Get in touch with our team to discuss your project and how we can help.

Talk to an Engineer

Move Faster. Stay Unblocked.