https://cloudposse.com/legal Updates and changes to Cloud Posse legal documents and policies Sat, 04 Apr 2026 05:12:11 GMT en-US weekly 1 https://cloudposse.com/legal/sla Fri, 27 Feb 2026 00:00:00 GMT <_cdata>Cloud Posse Legal Team <_cdata>legal <_cdata>Service Level Agreement <_content>https://cloudposse.com/legal/sla#2026-02-27T00:00:00Z <_cdata>Updated SLA terminology from 'Fair Usage' to 'Fair Use' for consistency with the updated Support Terms. <_cdata><p>Updated SLA terminology from 'Fair Usage' to 'Fair Use' for consistency with the updated Support Terms.</p><p><strong>Page Updated:</strong> Service Level Agreement</p><p><strong>Date:</strong> 2/27/2026</p> https://cloudposse.com/legal/support Thu, 26 Feb 2026 00:00:00 GMT <_cdata>Cloud Posse Legal Team <_cdata>legal <_cdata>Support Terms <_content>https://cloudposse.com/legal/support#2026-02-26T00:00:00Z <_cdata>Updated Platform Advisory terms to clarify that Slack and Zoom interactions are unmetered and do not draw down Flexible Support hours. Added Fair Use as a defined term. Clarified that Zoom calls are scheduled individually in advance and that recurring or standing meetings draw down Flexible Support hours. Added research and investigation to Flexible Support examples. <_cdata><p>Updated Platform Advisory terms to clarify that Slack and Zoom interactions are unmetered and do not draw down Flexible Support hours. Added Fair Use as a defined term. Clarified that Zoom calls are scheduled individually in advance and that recurring or standing meetings draw down Flexible Support hours. Added research and investigation to Flexible Support examples.</p><p><strong>Page Updated:</strong> Support Terms</p><p><strong>Date:</strong> 2/26/2026</p> https://cloudposse.com/legal/support Fri, 11 Apr 2025 16:56:00 GMT <_cdata>Cloud Posse Legal Team <_cdata>legal <_cdata>Support Terms <_content>https://cloudposse.com/legal/support#2025-04-11T16:56:00Z <_cdata>Added comprehensive support terms that clearly explain our different support tiers (Community, Essential, Flexible, Priority, and Platform Advisory) and what customers can expect from each level. This makes it much clearer how our support works and what response times customers can expect. <_cdata><p>Added comprehensive support terms that clearly explain our different support tiers (Community, Essential, Flexible, Priority, and Platform Advisory) and what customers can expect from each level. This makes it much clearer how our support works and what response times customers can expect.</p><p><strong>Page Updated:</strong> Support Terms</p><p><strong>Date:</strong> 4/11/2025</p> https://cloudposse.com/legal/sla Fri, 11 Apr 2025 16:56:00 GMT <_cdata>Cloud Posse Legal Team <_cdata>legal <_cdata>Service Level Agreement <_content>https://cloudposse.com/legal/sla#2025-04-11T16:56:00Z <_cdata>Added our first-ever Service Level Agreement (SLA) that provides specific response time commitments for different support tiers. Essential support gets 2-business-day responses, Priority support gets 4-hour responses, and Platform Advisory gets same-day responses. This gives customers clear expectations about our support performance. <_cdata><p>Added our first-ever Service Level Agreement (SLA) that provides specific response time commitments for different support tiers. Essential support gets 2-business-day responses, Priority support gets 4-hour responses, and Platform Advisory gets same-day responses. This gives customers clear expectations about our support performance.</p><p><strong>Page Updated:</strong> Service Level Agreement</p><p><strong>Date:</strong> 4/11/2025</p> https://cloudposse.com/legal/privacy-policy Tue, 24 Sep 2024 13:56:00 GMT <_cdata>Cloud Posse Legal Team <_cdata>legal <_cdata>Legal Policies <_content>https://cloudposse.com/legal/privacy-policy#2024-09-24T13:56:00Z <_cdata>Updated all our legal policies including Privacy Policy, Terms of Use, Cookie Policy, and Disclaimer to be more comprehensive and user-friendly. Added better explanations of how we handle data and what customers can expect from our services. <_cdata><p>Updated all our legal policies including Privacy Policy, Terms of Use, Cookie Policy, and Disclaimer to be more comprehensive and user-friendly. Added better explanations of how we handle data and what customers can expect from our services.</p><p><strong>Page Updated:</strong> Legal Policies</p><p><strong>Date:</strong> 9/24/2024</p>