What is our responsibility?

Erik Osterman

Can you help me understand where the boundaries of CloudPosse's responsibilities end, and where ours would start? 

Cloud Posse's mission is to help companies own their infrastructure. We accelerate this journey by architecting your 4 layers with you and by taking the lead on the implementation.

Getting Started With Us

We always start with a green-field approach, where we build your infrastructure from the ground up together with your team. As part of our process, we'll walk you through all of the required design decisions, ensuring you have sufficient context to make informed decisions. This is why we expect our customers to have someone on their engineering team invested in the outcome. This part is absolutely critical, as it ensures what we deliver suits your business needs. Everything we do is delivered by pull request for your review and we can augment the documentation on anything you want. Along the way, we'll assign homework exercises and provide ample documentation. This approach provides the best opportunity to gain a deep hands-on understanding of our solution.

We encourage you to ask as many questions as you want and challenge our assumptions. You also can volunteer for any task you want to take on and we'll help you out as needed.

When You Own It

Once our job is done, this is where you take the driver's seat. We'll help you get everything set up for a smooth transition from your heritage environment to your shiny new infrastructure. Rest assured that we'll stick around until your team is confident and has the know-how to operate these platforms in production. We don't expect teams to pick this up overnight, that's why we'll stay engaged for as long as you need. We're happy to answer questions and jump on Zoom for pair programming sessions.

Day-2 Operations

After our engagement, you will have a solid foundation powering your apps, and all the tools you need for infrastructure operations. This means your team is responsible for the ongoing maintenance, including upgrades (e.g. EKS clusters, and all open-source software), patching systems, incident response, triaging, SRE (e.g. adding monitors and alerts), as well as security operations (responding to incidents, staying on top of vulnerabilities/ CVEs). Cloud Posse is continuously updating its Open Source module ecosystem, but it's your responsibility to regularly update your infrastructure. Staying on top of these things is critical for a successful long-term outcome, with minimal technical debt.

For companies that want to focus more on their business and less on maintenance, we provide ongoing support engagements exclusively for customers that have completed our accelerator.

Check out our approach to learn more!