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On-Demand Support Stop Getting Stuck. Start Shipping.
Every hour your team spends figuring things out is time lost. Our support gets you moving—fast. Whether you need expert answers, hands-on help, or strategic guidance, we’ve got options that fit your urgency and your budget.
Platform Advisory
Platform Advisory gives you a direct line to our senior engineers and architects for high-stakes decisions—like migrations, architecture reviews, and compliance strategy. Designed for teams with complex requirements or regulated environments, it's like having a fractional DevOps CTO in your Slack. Skip the guesswork, avoid costly missteps, and move faster with confidence.
Flexible Support
Prepaid engineering hours for hands-on help when you need it. Whether it's bug fixes, PR reviews, or custom development, Flexible Support gives you expert execution without ongoing commitments. You choose the timeline, we handle the heavy lifting. Unlike Essential Support, this includes direct engineering work by Cloud Posse—scheduled to fit your priorities.
Essential Support
For teams who build in-house but want a direct line to Cloud Posse. Ask questions via GitHub Discussions and get expert answers with predictable turnaround times. Includes 2x weekly customer workshops—all without committing to hands-on engineering. It's the fastest way to stay unblocked while staying in control.
Professional Services
Need something outside the box? Our team delivers tailored solutions for customers of our accelerators—everything from Terraform development and remediations to workload migrations and custom cloud architectures. High-touch. Deadline-driven. Built right the first time. Only available to accelerator customers.
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Major Differentiators Why Cloud Posse?
Most consulting ends at delivery. We build platforms that last—powered by battle-tested open source, backed by a strong community, and supported long after launch.
Got Questions About Our Support? Frequently Asked Questions
Here's what most teams ask us before they get started. If you have a question that's not covered here, please reach out to us.
What if we just need some help?
We’re here to get you unstuck. That’s what our support is for. To ensure we deliver high-impact results, we focus on customers using our reference architecture or Atmos—our open-source framework that ties it all together.
This lets us provide consistent, high-quality support across CI/CD pipelines, Terraform infrastructure, observability tooling, and AWS platforms. Not sure if we’re the right fit? Book a quick call—we’ll help you figure it out.
Can we get support just for Atmos?
Absolutely. Atmos is our open-source framework—and we’re all in on it. You can get support to adopt it, migrate your existing Terraform into it, refactor your stacks for scale, or extend the core functionality to fit your needs.
We also provide enterprise architecture guidance for teams rolling out Atmos across multiple environments. Whether you’re using our components or your own, Atmos gives you the structure—and we’ll help you make it yours.
And if there’s something you wish Atmos could do, let us help you build it. Most of what’s in Atmos today was funded by customers like you—solving real problems, at real scale.
Can you help us with your Terraform Modules?
Absolutely—our support was built for that. Our modules are designed to work together as part of our reference architecture and are orchestrated using our atmos tooling.
We have a proven, repeatable process that’s fully open source and used across dozens of production environments. If you’re using our modules within that system, we can provide expert support. If you’re managing them differently—say, with terragrunt—we may be able to help you migrate, but we only offer support for Atmos-based deployments.
What kind of support do I get?
We offer three levels of support depending on how hands-on you need us to be. Essential Support gives you priority responses, access to weekly customer workshops, and help via GitHub Discussions. Flexible Support provides scheduled, hands-on help with bug fixes, PR reviews, and engineering guidance. Platform Advisory is our premium tier—ideal for platform teams who want direct Slack access and strategic guidance.
Every option is designed for teams who’ve adopted our reference architecture and tools. If you’re using our system, we’ve got your back.